Customer Stories

Jira service management - request management

BI & Visualization
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The project’s objective:

Providing a tool for managing requests, settling suppliers with SLA, monitoring the load of suppliers and agents with requests, increasing the efficiency of the process.

Presented metrics:

  • number of services
  •  number of requests
  • process time at individual stages
  • process time in dd/hh/mm
  • % of SLA usage