Gen AI: Our Intelligent Assistant for Sales, Support, and Beyond

In this article, we will introduce our solution: the Gen AI Assistant, which can be beneficial for sales representatives, service technicians, and customer support teams. With this application, every employee can receive comprehensive answers directly from the company’s knowledge base.

The Gen AI Assistant can provide answers even on highly detailed and complex topics. It can also respond to inquiries about newly launched products. In such cases, simply updating the knowledge base with the latest versions of documents ensures accurate and up-to-date responses.

When an employee receives a complex question from a client or business partner, they enter it into the chat window.

The question serves as a ‘prompt’—an instruction that guides the AI assistant’s response.

The AI assistant begins by searching for the most relevant information on the topic. It retrieves data from internal company sources, such as:

• Internal network articles
• Knowledge bases
• Presentations
• Spreadsheets
• Reports
• Competitive analysis documents
• Product images and schematics

This enhances the prompt with all relevant materials. Next, the application leverages Large Language Models (LLMs) available within the Microsoft Azure environment, including OpenAI technology, to understand the question and select the most appropriate information.

It then synthesizes the key content, combines it, and presents a well-structured, readable response on the employee’s screen.

The response can include:

• Product parameter specifications
• Summaries
• Comparisons with competitors’ products
• Internal product comparisons
• Reports
• Inventory status summaries

EXAMPLE 1

Imagine you are in a meeting with a client who asks, “Which of your photoelectric sensors provides the best detection performance in a dusty environment?”

If you don’t know the answer, this is where the Gen AI Assistant steps in.

You type the client’s question into the chat window, and within seconds, the Gen AI Assistant provides an answer: “According to internal documentation, the best-performing sensors in high-dust environments are the D-series sensors […].”

The response includes additional technical details and a list of sources from which the information was derived. If you want to verify these sources, simply click the corresponding button located below the response.

Example 2

Let’s say the conversation continues, and the client mentions that their industrial communication network is based on the CIP standard. They ask, “Are your devices compatible with this protocol, or is an additional gateway required?”

Again, you can rely on the Gen AI Assistant:

• Enter the question into the chat window.
• Press ‘Enter’.
• Instantly receive a response generated from internal company documentation.

Example 3

Customers are often interested in new products, including their technical specifications. Many consultants may not be fully familiar with newly released products at first. By updating the knowledge base, the Gen AI Assistant can instantly provide detailed and accurate answers.

For instance, if a customer inquires about a new 2D-3D vision sensor recently added to the product lineup, the Gen AI Assistant will immediately retrieve and display all relevant details.

Instead of manually searching through extensive documentation—or worse, improvising an answer—simply type your question into the Gen AI Assistant, and it will generate a clear, complete response within seconds. This significantly enhances efficiency and professionalism in customer interactions.

The Gen AI Assistant can support employees in various roles, such as:

• Customer support representatives – Provides immediate answers to customer inquiries, including technical questions.
• Sales advisors – Assists field sales personnel in business interactions and customer service.
• Service technicians – Enables quick troubleshooting without the need to manually search through extensive manuals.
• R&D staff – Grants instant access to research documentation, scientific literature, analyses, and patents.
• Production team members – Helps optimize processes, maintain production lines, and quickly answer procedural questions.
• Legal department employees – Aids in document analysis, legal precedent searches, and contract summaries.
• HR professionals – Supports recruitment process automation, CV analysis, and job description preparation.

All data remains within a controlled cloud environment and is not shared externally, ensuring complete security. By creating AI agents, companies can automate specific tasks, such as preparing initial reports, generating sales emails, or analyzing documents based on selected parameters.

At Algomine, we develop customized Gen AI Assistants tailored to the unique needs of your business—factoring in organizational and process requirements, technical specifications, and branding expectations.

Our solution enhances efficiency, streamlines processes, and helps achieve strategic business goals.

Have questions? Get in touch with us to schedule a meeting where we will showcase the full potential of the Gen AI Assistant for your organization.

Watch a demo of our Gen AI Assistant (in Polish).